We find that there are always questions, so
here are some of the most commonly asked questions, and our answers:
Why should we do business with Cartridge World?
We are well experienced in cartridge refill technology. We use premium grade
inks, toners and replacement parts. These products give us a high grade and
consistent product fully backed by our support and service. We will save you
money and save the environment as well (a plastic cartridge takes about 400
years to decompose). We fully guarantee our refills.
Is there are downside to using a refilled cartridge?
No, but there are many benefits to gain by using a refilled cartridge. Not only
are you saving money, but also helping the environment while still maintaining
a high quality product.
How much money will I save by refilling?
The savings will change depending on which printer you own. As a rule of thumb,
you can expect refills to be about 50% of the cost of a new cartridge.
Are your inks as good as the original inks?
We use high performance inks that have exactly the same chemical and physical
properties as the original inks. We continually strive to source inks that are
as close as possible to the originally manufactured product. Our inks are
specially formulated for your printer, and there is different ink for almost
every cartridge. We try to use inks that have cleaning agents that prevent the
print heads clogging. We also strive to use inks that colour match the original
Are recycled laser cartridges inferior to a new
Not at all. There should be no difference in print quality of all our
cartridges. Like we do with ink refills, we use the best toner specifically
designed for each individual laser cartridge available, and replace all wearing
parts in the toner cartridge. The extensive quality and testing procedures,
even before the cartridge leaves the premises, ensure best print quality every
time, backed by our 100% money back guarantee.
How much time does it take you to refill my inkjet
Obviously all cartridges are slightly different, but typically it takes between
5 and 10 minutes. All cartridges are fully tested and the print heads
ultrasonically cleaned. If for any reason the cartridge does not work properly,
there is no charge. We offer you a 'while you wait' service, when possible.
Will using refilled cartridges void the manufacturers
The manufacturers will
always advise you against refilling. This is because:-
genuinely worry that inferior inks will clog the print heads and possibly cause
damage to the printer.
supplies are very profitable for the manufacturers and they will try to scare
you into using their product.
Trade Practices Act protects customers who use another supliers cartridge. The
facts are that if a problem with the printer should occur, then the
manufacturer must prove that our inks are the reason for any failure for their
warranty to be void. As we use premium inks we can confidently ensure our inks
will perform equal to the original. Our Company believes that refilling is
harmless and cost effective, as well as being environmentally responsible. We
also guarantee each refill, and if we do not have the correct ink for your
cartridge, we will not refill it with the incorrect ink.
Is there any reduction in the print quality?
There should be no change in quality using inks specially formulated for use in
How many times can a cartridge be refilled?
This is variable depending upon the type of cartridge you have, and how well
you look after it (also refer to Cartridge Care). For example, we have seen
evidence of a Canon BC-02 being refilled many times. It seems a color always
runs out before the others, and if you continue to print, the heat resistors in
the print head will burn out.
Why is it that I was able to have my cartridge refilled
by another operator cheaper than the Cartridge World price?
There is always someone who provides a cheaper product or service. They can do
this by cutting corners and using inferior materials and providing poor
service. Those customers who avail themselves of that provider's products or
services are that provider's responsibility.
may not be aware that some 'new' cartridges you purchase are sometimes
Check the packaging and read their statement. Examples from 2
Original Equipment Manufacturers:
o OEM 1 cartridges: "Made in Japan
from the highest quality new and recycled materials."
o OEM 2 cartridges: "OEM 2 has
implemented a cartridge recycling program. This cartridge may contain
reconditioned parts and re-molded materials. "