Call Center and BPO Services

By: TREC Pacific Corporation  07/12/2011

· Customer Service: Refund and Exchange Processing, Order Processing and Fulfillment, Inbound Sales, Billing Inquiry Management, Product Information and Dispute Resolution

 

· Technical Support: Helpdesk, Activation, Troubleshooting, Software Upgrade, Product and Service Support

 

· Outbound Phone Support: Lead Generation, Survey, Direct Mail Follow up, Market Intelligence, Debt Collection, Information and Literature Fulfillment

 

· Web and IT Service: IVR Design and Creation, Website Design and Creation, CRM Design and Creation, Online Marketing, Catalog Design and Creation and Graphic Design and Creation, Search Engine Optimization

 

· Backend Process Support: Accounting and Payroll, Data Entry and Compilation, Recruitment, Third Party Verification and QA and Transcription

 


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