BitDefender is making it easy and
cost-effective for enterprise customers to maintain their security solution.
This was the statement released by
Barbara Napiere, BitDefender product manager of IPSYSTEMS Inc, the Philippine
distributor of the antivirus software during the launch of the new program.
Made up of a team of certified
engineers, the BitDefender Expert Support program (ESP) provides customers with
direct access to distributor-level technical support straight from IPSYSTEMS at
no additional charge, for both remote and onsite assistance. This is a unique
offering considering that customers would usually have to go through
several communications with the reseller (first-level support) before the
distributor steps in (second-level support), if at all.
passed around for technical support is often a great source of frustration for
many IT heads. We want to make it easy for our clients to maintain BitDefender
and their security needs in general. With the ESP program, administrators can
always be assured that a BitDefender certified engineer direct from the
Distributor (IPSYSTEMS Inc) will be available at no additional cost, regardless
of which IPSYSTEMS reseller the customer bought their BitDefender solution
from,” added Ms. Napiere.
Diana Stoleru, BitDefender Channel
Manager for Asia Pacific said: “We invite
IT administrators in the Philippines to try out the BitDefender Expert Support
program of our partner IPSYSTEMS Inc. We hope this will benefit our customers
and help them to concentrate on other strategic projects, knowing that they can
count on BitDefender to secure their network.”
BitDefender security solution
combines advanced antimalware technology to provide security against e-threats,
viruses, spyware, hackers, spam, and phishing attacks, along with ease of
deployment, automatic updates, and near zero management for the entire network.
For more information about this
program, visit .