Instructor-led Training

Instructor-led Training from The Green BOX Learning Solutions, Inc.

By: The Green BOX Learning Solutions, Inc.  05/01/2013
Keywords: Training, workshop, Customized Training

Leadership and Management courses introduce the basic principles and standards in leading and managing a team successfully. It also involves strategies on effectively managing client relationships. Fundamental coaching skills as well as concepts on leaders and communication styles are also incorporated into the program. These courses target supervisory and management roles and help address increase competencies associated to these positions. The Personal and Team Effectiveness program cluster involves increasing the individual and team competencies in areas such as behavioral interviewing, business communication skills, entrepreneurship, personal finance management, presentation skills, sales, team building, and time and stress management. These courses focus on specialized skills that an individual or a team may require in order to improve performance on the job. The Customer Service program consists of modules on effective customer-handling for both face-to-face and over-the-phone interactions. It provides the learner with the standards and guidelines required to engage with a customer in a routine transaction, as well as in challenging situations. It also deals with how to improve and sustain customer satisfaction. It aims to instill in the learner a service mentality that is demonstrated through quality customer interactions. The Training Effectiveness courses target individuals with the responsibility of building knowledge and skills of learners within a training environment. These involve the different phases of the training and development cycle, namely: needs analysis, design and development, delivery, and evaluation. Standard processes and tools utilized under each training function are covered within each course which supports the learner in performing these various training tasks. Courses on interaction skills center on effective communication within the workplace. These include basic concepts and skills on listening actively, culture sensitivity, demonstrating empathy, providing feedback, and responding effectively. It also integrates the use of confident and assertive language, as well as strategies on dealing with difficult behavior at work. These aim to help individuals communicate successfully in their one-on-one interactions. Call Center Management courses are targeted specifically for those in the Business Process Outsourcing (BPO) industry. These consist of modules on call center agent and manager training which include phone-handling, e-mail writing, back office support, and culture sensitivity. Understanding basic call center operations involving key performance indicators (KPIs) or metrics are an integral part of this program as well.

Keywords: Coursewares, Customized Training, Developmental Workshops, In-House Training, Instructor-led Training, Leader Engagement, Leader as Champion, Training Programs,, Leadership and Management Training, Call Center Training, Interaction Skills Training, Personal and, Learning Provider, Organizational Excellece, Training, Training Provider, Training Vendor, workshop,

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