Magellan Solutions Outsourcing Inc.
Outsourcing, Offshore Call Center, Outsourced Call Center
Help desk generally refers to a center that handles technology-related
queries. As such, the term "help desk" is often used interchangeably
with "technical support".
Tech customer support call centers assist customers in the installation and
set-up of software/hardware, as well as the correct usage of the
product. Due to the vast scope of this service-oriented product, a large
amount of customers often call in, and the need to streamline the
process becomes inevitable.
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