Help desk / Customer Care

By: Magellan Solutions Outsourcing Inc.  05/27/2010
Keywords: Outsourcing, Offshore Call Center, Outsourced Call Center

Help desk generally refers to a center that handles technology-related queries. As such, the term "help desk" is often used interchangeably with "technical support". 

Tech customer support call centers assist customers in the installation and set-up of software/hardware, as well as the correct usage of the product. Due to the vast scope of this service-oriented product, a large amount of customers often call in, and the need to streamline the process becomes inevitable. 

Keywords: Offshore Call Center, Outsourced Call Center, Outsourcing

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