ACTI makes the difference

ACTI makes the difference from American Career Training Institute

By: American Career Training Institute  01/02/2013
Keywords: Hotel, Training, career training

To measure the impact of American Career Training Institute’s learning systems, we suggest you track the following on a monthly, quarterly and annual basis of their Five Star Service training. 1. Sales 2. Customer Count 3. Customer Defection Rate 4. Customer Complaints 5. Customer Satisfaction 6. Employee Turnover a. Actual Number b. Actual cost to replace employees 7. Shrinkage/Theft 8. Tardiness 9. Absenteeism 10. Workers Compensation Claims 11. Claims 12. SQI’s Customer Service Performance Standards 13. Market Share 14. Average Sales Transactions Effective measurement requires that: 1. All front liners go through the training 2. ACTI’s learning systems are used for all new employees. With a 91% employee turnover rate this is very important. Employees who fail to use the principles should be either retrained or given disciplinary measures.

Keywords: career training, Hotel, Training

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